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LLC number_of_discs:2
Shawn Edition:First Edition ISBN-10:0970749678 Condition:Used
same paper covers as stock photo
the massive
The Big Book of Customer Service Training Games (Management & Leadership) [Paper VHS Movies LLC number_of_discs:2No names, no writing on flip through. Additional Details Product description: Here are over two dozen ready to use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15 30 minutes to implement. With step by step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive
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