Single Support Incident (only needed if you don't have valid Annual Support) Timesheet Xpress Incidents caused by a confirmed

Incidents caused by a confirmed software problem are not charged

renewing Support and Upgrades is optional

outside of a valid Support and Upgrades subscription

project or task

Single Support Incident (only needed if you don't have valid Annual Support) Timesheet Xpress Incidents caused by a confirmedSupport is free for users within the first 12 months of purchase and thereafter if you maintain your annual 'Support & Upgrades'. A Support Incident should be purchased at the direction of Timesheet Xpress Support only. This will be required if for example: You require assistance with Timesheet Xpress, outside of a valid Support and Upgrades subscription Troubleshooting is required to help resolve issues outside the normal bounds of Timesheet Xpress