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This interactive webinar series will demonstrate principles covered in Effective Supervisory Practices (6th Edition)
a small group of senior local government managers meet to study the leadership lessons of Gettysburg
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About the Series
Here to Help: Improving Your Government's Customer Service bFhymO8oADs1 This interactive webinar series willWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the
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